AT-ART1000 Cartridge Rebuild Programme

To protect against damage to the cantilever and wear to the stylus tip of this product,
we offer our Cartridge Rebuild Programme, a paid service.

TERMS AND CONDITIONS OF THE REBUILD PROGRAMME

By participating in the programme, the customer agrees with the following:
- This is not a standard warranty that Audio-Technica normally offers.
- Audio-Technica offers a replacement of the whole motor unit
 (stylus tip, cantilever, coils and rubber dampers).
- Tracking force may change after the rebuild. New tracking force information will be delivered
  with the rebuilt AT-ART1000.
- Audio-Technica warrants that the product quality and specifications of
 a rebuilt AT-ART1000 will be the same as one newly produced, however, the sound quality
 will not be exactly the same.
- The Rebuild Programme may not be available in cases where the customer’s AT-ART1000
 does not meet certain preconditions (e.g., there are missing parts, magnet is demagnetized,
 there is too much corrosion, any non-Audio-Technica repair has been done, etc.)

WHAT WILL BE REBUILT?

This programme provides the replacement of the whole assembly,
including stylus tip, cantilever, coils, and rubber dampers.

Rebuild parts

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REBUILD PROCESS

  1. Upon receipt of a returned AT-ART1000 in Japan, Audio-Technica will disassemble the cartridge.
  2. Stylus tip, cantilever, coils and rubber dampers will be replaced with new ones. Due to the disassembly process,
    the rear plate will also be replaced, but the serial number will not change. All other parts will remain as they are.
  3. The new tracking force information will be provided along with the rebuilt cartridge.

HOW DO CUSTOMERS JOIN THIS PROGRAMME?

  1. Contact your local Audio-Technica service center (find locations at www.at-globalsupport.com) or the retailer
    that sold you the AT-ART1000 to get an exclusive shipping carton.
  2. Pack the AT-ART1000 in the carton, and send it to your local Audio-Technica service center.
  3. The local Audio-Technica will send your AT-ART1000 to the Audio-Technica factory in Japan.
  4. Once rebuilt (as shown in the section above), your AT-ART1000 will be returned via the same route:
    Audio-Technica Japan to your local Audio-Technica to you.
    *Note that the turnaround time may vary by country.
    Contact your local Audio-Technica service center or retailer for details.

*Please note that this service may be discontinued without prior notice at a certain point after the product
is taken off the market or once repair parts are no longer available.