Online Order FAQ
If you have questions regarding your order through audio-technica.com, please visit Kibo Online Order Support or call 1-877-885-8764.
What is Kibo?
Kibo is a company that Audio-Technica U.S., Inc. uses to manage online order fulfillment. Kibo is a trusted name in online shopping, providing customers with a convenient, professional and secure shopping experience. To ensure timely shipping, orders may be fulfilled by a local authorized dealer. And, of course, every order is backed by Audio-Technica.
What is Shopatron?
Shopatron is one of the companies that merged to form Kibo, so you will see references to Shopatron throughout your buying process. For example, the charge on your billing statement will appear under the name Shopatron*audiotechnica. Kibo and Shopatron are now the same company.
Can I buy all Audio-Technica products through the website?
No, not all Audio-Technica products are available for sale on our website. If there is not a buy box on the product page, it is not currently offered and will need to be purchased from another retailer. We are sorry for any inconvenience.
Where do I direct questions about my online order?
Representatives at Audio-Technica’s 24/7 Online Order Customer Service Line will answer your order- and return-related questions. They can be reached at 1-877-885-8764.
I placed an order but did not receive an order confirmation. What do I do?
Call Audio-Technica’s 24/7 Online Order Customer Service Line at 1-877-885-8764.
Where do I direct questions regarding Audio-Technica products I am interested in buying?
Audio-Technica’s Audio Solutions team will answer your product-related questions. They can be reached by calling 1-800-516-7262, by emailing email@example.com
or by submitting a question using the online form
. The Audio Solutions Department is open Monday-Friday from 8:30 a.m.-5:30 p.m. ET.
Can I call to place an order instead of ordering online?
No. Audio-Technica manages a safe and secure online checkout process. We only accept online orders. Orders cannot be placed by telephone, postal mail, email or fax.
What forms of payment are accepted?
Visa, American Express, MasterCard, Discover and PayPal are accepted.
Where does Audio-Technica ship to?
Audio-Technica U.S., Inc. only ships to the 50 U.S. states, the District of Columbia and U.S. military APO and FPO addresses. We do not ship to the Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico or U.S. Virgin Islands.
When you request that your order be shipped to an APO or FPO address, the package will ship SAM (Space Available Mail) at no additional charge. Your package will ship from the APO or FPO address via the next available boat.
Does Audio-Technica offered expedited shipping?
No. At this time, Audio-Technica only offers Standard Shipping, which takes 3-7 business days.
What are the shipping charges for orders placed at audio-technica.com?
Audio-Technica offers free shipping on all orders over $49.00 (before taxes). A flat rate of $5.00 for shipping will automatically be charged on all orders totaling $49.00 or less. When you check out, you can view the shipping and handling charges for your order. In the rare case that shipping and handling charges exceed the amount shown, we will notify you. The state may require tax to be applied to shipping and handling charges.
Where is my product shipping from?
All orders are shipped by Audio-Technica U.S., Inc. or an authorized Audio-Technica retailer.
How do I check the status of my order?
Sign in to your Kibo Customer Account
and click on My Orders to see the status of your order, or call Audio-Technica’s 24/7 Online Order Customer Service Line at 1-877-885-8764.
Throughout the order fulfillment process, you will also receive automatic email updates.
How do I track my order?
When your order has shipped, you will receive an email confirmation with the shipment tracking number. You can also find this tracking number via your Kibo Customer Account
by scrolling over My Orders and clicking on Shipped Orders, or by calling Audio-Technica’s 24/7 Online Order Customer Service Line at 1-877-885-8764.
How do I make a return?
Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind. If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
It's easy to return a product:
- Sign in to your Kibo Customer Account.
- 2. Scroll over My Orders and click on All Orders.
- 3. Find the order you want to return and select Create Return, then follow the directions. You will be emailed instructions for returning your product.
- 4. Ship your unused product, in its original packaging, to the address identified in our email.
- Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
- You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
- Individual products may be excluded from this guarantee. Check the product description before you place your order.
All items must be in new condition and in their original packaging.
As soon as the fulfiller receives and processes your return, you will be notified via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
Does Audio-Technica charge sales tax?
Tax will be applied to your order if it is delivered from the same state as your shipping address. Some areas require tax to be assessed on shipping and handling charges. We don't know the fulfillment location until after you place your order, so your checkout screen and order confirmation email may not include taxes.
Does my product have a warranty?
Visit our USA Warranty Search
page to find warranty information on Audio-Technica products.