Employment Opportunities

Open Positions in the United States


JOB TITLE: Audio Solutions Specialist
JOB TITLE: Sales Support Coordinator
JOB TITLE: Product Development Coordinator
JOB TITLE: Inside Sales, Professional Markets
JOB TITLE: Assistant Market Development Manager - Home Audio
JOB TITLE: Director of Sales, Professional Markets
JOB TITLE: Repair Technician


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JOB TITLE: Audio Solutions Specialist
LOCATION: Stow, Ohio U.S.A.


General Function

Support and participate in an audio products application support department dedicated to providing creative solutions and offering value-added technical expertise to all our customers and end-users. Effectively document and communicate the experiences and knowledge acquired through this customer interaction to all appropriate internal departments and functions via company tools and systems.


Responsibilities
  • Provide clear technical or product advice and application assistance by phone, e-mail and other means. This advice may be to actual or potential end-users or customers, Audio-Technica staff members, and Audio-Technica reps, dealers or others in need of individual competent solutions to audio problems.

  • Monitor key “on-line” bulletin boards and social media outlets in which audio products are discussed. Provide advice or experience when appropriate in these settings, and document and communicate essential points for internal intelligence and future reference.

  • Contact and maintain a dialog with current or potential customers to establish awareness of our creative technical solution experts, and advise them of tools or solutions that may prove helpful to their situation. Assist in the active promotion and presentation of technology and products to customers.

  • Document and communicate all customer interaction within intelligent database, to assist all departments to receive and act upon shared information regarding our products and the ways people use them.

  • Understand key issues faced by our customers and create solutions that address their identified issues. Articulate and promote the company's distinctive competencies when solving customer issues.

  • Provide customer requirement and comment input to other Audio Solutions staff for use in product and support development, improvement and planning.

  • Review intelligent database for accuracy and completeness of information – including compiling common entries, sorting and filtering information for reporting and list/account/product maintenance.

  • Participate in the review and transfer of information contained in the intelligent database to web-based or other tools for interaction. For example, assist in the identification and application of FAQs and input to the Audio Solutions weekly blog.

  • Assist customer education regarding our products and features, and provide them with the correct information in order to secure bid/specification wins. Establish strong working relationships with customers to assist as partners in their sales, design and development processes.

  • Inform customers of previously successful solutions and direct customers to actions that would solve problems, prevent future problems and result in product performing at or beyond expectations.

  • Provide telephone and email support for appropriate applications questions and re-direct calls for sales, customer support or service as required.

  • Responsible for creating unique specific-condition solutions by defining the required details, planning and executing actions.

  • Participate in trade shows and seminars as needed.

  • Take on and complete special projects at the direction of the Manager, Audio Solutions and Service.

Position Requirements

A. Knowledge and Experience
  • College degree and/or 3 plus years’ equivalent industry experience with knowledge of audio product application and the use of specific Audio-Technica products.

  • Must have the creative abilities to listen to or study two or more situations and then identify the overriding common themes or similarities and also the ability to identify details specific to a circumstance and bring about creative solutions based upon those unique conditions.

  • Excellent oral/written communication skills. Well-developed presentation skills and superior customer relations skills.

  • Must enjoy speaking with and relating to others and listening to their perspectives – even when a perspective may be negative.

  • Ability to influence and overcome objections.

  • Experience working and communicating with audio product users from different cultures, backgrounds and experience levels.

  • Knowledgeable regarding internet, intranet and computer resource tools.

  • Basic knowledge of electronics.

  • Self-directed desire and ability to solve problems – either by taking personal initiative or by rallying necessary parties to action.

  • Ability to think outside of the box.

  • A team player. Willing to work with, share with, develop and maintain a strong team.

  • Adaptability and able to embrace change.

  • Strong problem management skills.

  • Willing to take calculated risks.

  • Able to travel two or three times per year for up to a week at a time.

  • Ability to professionally represent Audio-Technica at trade shows and seminars.

  • Willingness to keep current, as well as expand technical knowledge in the audio field.

  • Ability to speak Spanish would be a plus.

Salary/Benefits

Our competitive salary and benefits package includes health, dental, disability and life insurance, flexible spending account, and profit sharing/401(k) plan. Salary is commensurate with experience.


INTERESTED APPLICANTS SHOULD SUBMIT A SIGNED APPLICATION FORM ALONG WITH A CURRENT RESUME AND COVER LETTER TO:
hr@atus.com
or mail to:
Audio-Technica U.S., Inc.
Human Resources Director
1221 Commerce Drive
Stow, OH 44224


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JOB TITLE: Sales Support Coordinator
LOCATION: Stow, Ohio U.S.A.


General Function

Acts as the liaison between A-T and its sales force as the central communication point within the Consumer Sales Department. Provides support and assistance to the Director of Sales, Sales Managers, Sales staff, and Marketing team. Monitors and reports on sales activities and develops and implements formal processes to the benefit of the sales team.


Responsibilities include the following. Other duties may be assigned to meet business needs.
  • Acts as central communication center for the Sales Department. Distributes all pertinent sales information to the Sales Department and staff.
  • Works independently to resolve problems and manage issues relating to the Sales Department, accounts and sales representatives.
  • Creates new dealer accounts in CRM and updates contact information on reactivated accounts, collects dealer agreements and other paperwork as necessary, keeps track of where paperwork is at in the approval process.
  • Manages CRM system for Consumer Sales Department.
  • Light travel to one or two trade events per year.
  • Tracks and updates dealer programs monthly and report to Director of Sales.
  • Researches and creates competitive marketing intelligence as needed.
  • Coordinate with marketing team regarding promotions and campaigns.
  • Creates sales analyses, reports, and correspondence and presentation materials for the Sales and Marketing team as required.
  • Manages Rebate/Promo programs as directed.
  • Monitors project and other sales pipeline data. Creates and builds product information with customers and internally. Report weekly to sales team.
  • Leads customer chargeback tracking through customer portals and reports to sales team and internal departments.
  • Sets up SKU’s on customers’ systems.
  • Collects information for SKU creation internally and tracks setup status.
  • Creates central product presentations in PowerPoint to be used for a variety of internal and external activities.
  • Sales Department administrative and clerical support as required.

Position Requirements

A. Knowledge and Experience:
  • 4 year College degree preferred or equivalent work experience
  • Working knowledge of SAP and SAP/CRM applications, reporting
  • 2+ years’ experience in development of processes and process management
  • Prospecting experience in Social Media environments, Linked-In, etc.
  • Advanced Skill in MS Office Applications particularly Word, PowerPoint, and Excel
  • Above average written and spoken communication skills
  • Excellent organizational skills
  • Internet research skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Salary/Benefits

Our competitive salary and benefits package includes health, dental, disability and life insurance, flexible spending account, and profit sharing/401(k) plan. Salary is commensurate with experience.


INTERESTED APPLICANTS SHOULD SUBMIT A SIGNED APPLICATION FORM ALONG WITH A CURRENT RESUME AND COVER LETTER TO:
hr@atus.com
or mail to:
Audio-Technica U.S., Inc.
Human Resources Director
1221 Commerce Drive
Stow, OH 44224


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JOB TITLE: Product Development Coordinator
LOCATION: Stow, Ohio U.S.A.


GENERAL FUNCTION

Product Management:
  • Works with Audio Technica US (ATUS) Pro Product Managers as needed to facilitate the development process
  • Interface with and provide information to ATJ (Audio Technica Japan) Pro Product Planning Group as directed by Product Managers
  • Works with Pro Product Managers and Marketing staff to understand different market segments and product needs
  • Develops an understanding of various distribution channels and required cost structures
  • Takes the lead role in specialized regional, dealer specific and other projects as required
Artists Relations:
  • Ship product to various artists, engineers, producers when Artist Relations staff is out of office
  • Interfaces with outside consultants as required

RESPONSIBILITIES

A) Product Development:
  • Compiles and distributes material and information to the Product Development Teams as needed to ensure projects are completed on schedule
  • Notifies the Product Development Teams of schedule deadlines to ensure timely execution
  • Ensures all required product development and item set up forms in SAP are completed
  • Manage product discontinuation process with input from Product Managers, Operations, Sales and Marketing
  • Works with Pro Product Managers, ATUS Marcom and appropriate ATJ staff to proof read/edit product manuals and spec sheets
  • Provides regulatory and compliance materials necessary to meet customer requests
  • Works with Product Managers and Audio Solutions to compile and analyze data captured by Audio Solutions
  • Works with Market Analyst to compile sales and market data and history as required
B) Product Knowledge
  • Actively develops an extensive knowledge of Audio-Technica and competitive professional products: applications, features, customer satisfaction, technical aspects, and category trends
C) Communications
  • As directed by Product Managers, acts as a communication point or “hub” within the Company to facilitate effective communication between the various departments and company personnel regarding product development
  • Develops ongoing communications and working relationship with Pro Product Planning Group, International Group and others in order to assist Product and Market Development Group
D) Other
  • Attends product meetings, trade shows, and other functions as required
  • Provides back-up for Product Managers when they are out of the office
  • Other responsibilities as required

POSITION REQUIREMENTS

A. Knowledge and Experience
  • College degree or equivalent experience
  • Excellent organizational and written communication skills
  • Basic knowledge of professional microphones, headphones and other pro audio products, our markets, distribution channels and customer types
  • Experience with the following PC application types: word processing, spread sheet, database
  • SAP, CRM and Product/Project Management software experience a plus
  • Available to travel (trade shows, project meetings, international, other) as required
  • Able to act autonomously within assigned product segment(s).
B. Supervision
  • No supervisory responsibilities
To perform this job successfully, an individual must be able to perform each of the responsibilities listed above satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required however may be added to or amended from time to time as the needs of ATUS demand. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


SALARY/BENEFITS

Our competitive salary and benefits package includes health, dental, disability and life insurance, flexible spending account, and profit sharing/401(k) plan. Salary is commensurate with experience.


INTERESTED APPLICANTS SHOULD SUBMIT A SIGNED APPLICATION FORM ALONG WITH A CURRENT RESUME AND COVER LETTER TO:
hr@atus.com
or mail to:
Audio-Technica U.S., Inc.
Human Resources Director
1221 Commerce Drive
Stow, OH 44224


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JOB TITLE: Inside Sales, Professional Markets
LOCATION: Stow, Ohio U.S.A.


GENERAL FUNCTION

Generates revenue by soliciting and obtaining orders; understanding and interpreting microphone requirements; providing technical information; developing accounts.

Assists in determining segment strategies to meet or exceed the Company’s growth targets and strategic goals. Works as part of the overall sales, marketing and product teams to achieve annual performance targets. Provides general support to Territory Managers as a sales team member.


RESPONSIBILITIES
  • Assesses markets by analyzing and summarizing dealer information and trends; identifying sales opportunities.
  • Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.
  • Closes new accounts by answering telephone, and e-mail inquiries; verifying and entering information.
  • Maintains and updates all dealer information and contacts in CRM.
  • Develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features.
  • Maintains and improves quality results by following standards; recommending improved policies and procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Achievement of all sales quotas and profitability targets for assigned channel as well as corporate inventory goals.
  • Provides constructive input on product concepts and marketing activities. Serves on product development teams as requested.
  • Light travel may be required.

POSITION REQUIREMENTS

A. Knowledge and Experience:
  • Undergraduate business degree or commensurate business experience
  • Ability to make outbound phone calls to new and existing accounts
  • Experience and demonstrated success in establishing and developing business relationships
  • Excellent PC software application skills, especially Microsoft Word, Excel, PowerPoint and CRM
  • SAP experience a plus
  • Strong organizational and written communication skills
  • Good interpersonal skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Supervision:
There are no direct reports at this time.


SALARY/BENEFITS

Our competitive salary and benefits package includes health, dental, disability and life insurance, flexible spending account, and profit sharing/401(k) plan. Salary is commensurate with experience.


INTERESTED APPLICANTS SHOULD SUBMIT A SIGNED APPLICATION FORM ALONG WITH A CURRENT RESUME AND COVER LETTER TO:
hr@atus.com
or mail to:
Audio-Technica U.S., Inc.
Human Resources Director
1221 Commerce Drive
Stow, OH 44224


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JOB TITLE: Assistant Market Development Manager - Home Audio
LOCATION: Stow, Ohio U.S.A.


GENERAL FUNCTION

The Consumer Products Assistant Market Development Manager, Home Audio provides a wide range of project coordination/implementation and administrative support to the Consumer Products Marketing function. This position requires performing the following responsibilities with minimal supervision.


RESPONSIBILITIES

Works with the Consumer Marketing Manager and others, as assigned, assisting in the development, coordination and execution of projects, including the following:
  • Creates and maintains marketing summaries.
  • Creates Graphic Service Requests (GSRs), as assigned, for POP, press releases, key dealer ad requests and other marketing needs. Includes assembling information and monitoring project progress from inception to completion.
  • Coordinates with product development department to keep marketing and product development related tasks on schedule.
  • Acts as the main communication point between the various Company departments, corporate headquarters and other vendors to ensure all aspects of product development are effectively completed.
  • Gathers information for and implements new product plans.
  • Creates reports from enterprise system and point of sale software, and analyzes data to identify sales and marketing opportunities that will increase the placement and performance of Audio-Technica products.
  • Creates detailed competitive assortment reports for online and brick and mortar retail stores.
  • Monitors and reports on marketing budgets.
  • Assembles and submits completed ideation documentation, appropriate for project complexity, to corporate consumer products planning committee for discussion and approval.
  • Coordinates product evaluation of samples from corporate headquarters and other vendors for technical fit and feasibility.
  • Develops and refines a pool of promising product ideas to gain basic assurance of the concept’s viability and fit to the Company’s goals by:
    • Working with sales and marketing to roughly define product features and marketability
    • Working with US and Japanese engineering to evaluate technical aspects and merits
    • Working with other departments/personnel as applicable to ensure quality and timely delivery of products
  • Communicates major issues during any part of the process to manager for assistance and resolution.
  • Assists in the organization and implementation of trade show activities as needed.
  • Handles miscellaneous clerical responsibilities as needed in the Consumer Marketing Department. Duties include packaging and documenting domestic & overseas shipments; summarizing and analyzing competitive quotes for market research, advertising and/or other special projects; and other duties as assigned.

POSITION REQUIREMENTS
  • Actively develops an extensive knowledge of Audio-Technica and competitive products, applications, features, customer satisfaction, technical aspects, and category trends.
  • Cultivates a working competency of technical issues regarding product development, applications and trends of the industry in general.
  • Experience in consumer electronics field preferred.
  • Understands all the detail steps and interactions necessary to complete a new product. Uses knowledge as a basis to monitor and take action, as appropriate, to meet outstanding requirements.
  • Develop and maintain a current knowledge of typical or best business practices and methods for product planning.
  • Excellent computer skills, including experience with Microsoft Word and Excel, and familiarity with e-mail and business systems.
  • Must be able to work independently with minimal supervision in a fast-paced environment.
  • Strong organizational and proof-reading skills, and attention to detail necessary.
  • Strong interpersonal skills are required for working in a team environment.
  • College degree in Marketing, Communications, Business and/or related field is required.
  • Over three years experience in product and/or marketing management.
  • Occasional travel required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


SALARY/BENEFITS

Our competitive salary and benefits package includes health, dental, disability and life insurance, flexible spending account, and profit sharing/401(k) plan. Salary is commensurate with experience.


INTERESTED APPLICANTS SHOULD SUBMIT A SIGNED APPLICATION FORM ALONG WITH A CURRENT RESUME AND COVER LETTER TO:
hr@atus.com
or mail to:
Audio-Technica U.S., Inc.
Human Resources Director
1221 Commerce Drive
Stow, OH 44224


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JOB TITLE: Director of Sales, Professional Markets
LOCATION: Stow, Ohio U.S.A.


GENERAL FUNCTION

Responsible for the achievement of Professional Markets top line sales, profit, and budgetary objectives in the United States and Canada. Manage sales personnel to ensure that all sales and profit objectives are met. Implement written annual strategic plans to optimize results in each of the assigned channels of Musical Instruments, Pro Audio, Installed Sound and Broadcast. Manage and participate in the development of training and education for Sales Management Team and Channel Partners. Participate in national and regional trade shows.


RESPONSIBILITIES
  • Achievement of monthly, quarterly and annual top line sales objectives across the US and Canadian Professional Market channels.
  • Achievement of the annual profit contribution for the Professional Markets in the US and Canada.
  • Direct responsibility of US and Canadian distributors, selection, objective and accountability.
  • Business travel of at least 5 days per month throughout the US and Canada based on needs and opportunities.
  • Lead, coach, mentor and manage the internal sales team as well as plan and execute their talent development and continuing education. Leadership engagement and participation in Sandler Selling System.
  • Delegate to direct reports with accountability and follow-up. Create job descriptions and update annually for each Direct Report. Perform annual reviews.
  • Work in collaboration with the Marketing Director to define monthly, quarterly and annual campaigns and promotions across all professional market segments, update and contribute to all product pricing. Execute associated planned sales strategies.
  • Monitor defined sales related budgets monthly.
  • Execute final approval for all new and reactivated accounts in accordance with the defined criteria.
  • Lead and manage the implementation of account “programs” and discount structures to maintain consistent and appropriate pricing, rebates, co-op, freight, drop ship fees and other benefits to assist in growing business and in accordance with US fair trade practices.
  • Manage and execute product allocations as needed.
  • In collaboration with the sales management team, conduct annual reviews of all Sales Representatives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Rep Firm’s sales and activity performance. Consider all options in developing the most effective sales force. Initiate probationary or termination action recommendations collaboratively with the Executive Director.
  • Work with the sales management team to collect core product forecasts from key account and forward to the Pro Market Analyst.
  • Manage sales personnel travel plans to account for planned visits as well as short term opportunities.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
  • Establish and maintain productive, professional relationships with key people and organizations within the industry.
  • Utilize the company CRM system to the fullest to manage business relationships, team cookbooks and activities, calendar activities and pipeline information.
  • Adhere to all company policies, procedures and business ethics codes.

POSITION REQUIREMENTS
  • 5+ years of experience in Sales Management working with a national team of outside sales people.
  • College degree in a related field or equivalent industry experience.
  • Experience with enterprise software solutions and organizations.
  • Excellent organizational and written communication skills.
  • SAP, CRM experience a plus.
  • Strong understanding of market dynamics and requirements.
  • Strong product knowledge in the MI, Pro Audio, Broadcast and integration markets.
  • Able to travel as needed at least 5 days per month.
  • Proven management and leadership ability.

SUPERVISION

The position will have direct reports including territory managers and inside sales personnel. Depending on experience there may also be management of customer support team, sales engineering team and sales policy coordinator.


KNOWLEDGE AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


SALARY/BENEFITS

Our competitive salary and benefits package includes health, dental, disability and life insurance, flexible spending account, and profit sharing/401(k) plan. Salary is commensurate with experience.


INTERESTED APPLICANTS SHOULD SUBMIT A SIGNED APPLICATION FORM ALONG WITH A CURRENT RESUME AND COVER LETTER TO:
hr@atus.com
or mail to:
Audio-Technica U.S., Inc.
Human Resources Director
1221 Commerce Drive
Stow, OH 44224


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JOB TITLE: Repair Technician
LOCATION: Stow, Ohio U.S.A.


GENERAL FUNCTION

Repairs non-wireless products and answers customer repair telephone inquiries by performing the following duties.


RESPONSIBILITIES
  • Performs quality, first time repair of customer returns including correct completion of all associated paper work and documentation.
  • Provides professional, courteous customer telephone support on service/repair questions.
  • Demonstrates personal competence to repair ATUS product to the component level.
  • Demonstrates initiative to learn and improve technical and communication skills.
  • Performs repair on all microphones, headphones, mixers, turntables, and other ATUS non-wireless products.
  • Makes recommendation on product design improvement to Engineering.
  • Provides recommendations on new product ideas to Engineering.
  • Provides technical support for ATUS engineering and other departments as necessary.
  • Provides training assistance as required to ATUS employees.
  • Repairs product rejected by Quality Control (QC) process.
  • Processes credit returns of all AT product.
  • Processes parts orders as needed.
  • Enters and tracks repairs/credits of service transactions.
  • Provides technical expertise to all service departments and customer inquiries.
  • Effects other repairs as necessary.
  • Performs data entry, receiving, packing, and shipping duties for Service.
  • Management has the right to assign or reassign duties & responsibilities to this job at any time as dictated by the needs of the Company.

POSITION REQUIREMENTS

A. Knowledge and Experience:
  • Formal electrical/technical schooling and degree or military training equivalent required
  • 3 to 5 years of technician experience required
  • Knowledge in the use of oscilloscopes, digital volt meters, and audio test equipment
  • Troubleshooting experience and problem isolation to the component level
  • SMD-level soldering skills required
  • Proficient with Microsoft Excel, Outlook, and Word
  • SAP ERP experience a strong plus
  • Excellent customer management and telephone skills
  • Ability to read and interpret specifications and product documentation and follow written procedures

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


SALARY/BENEFITS

Our competitive salary and benefits package includes health, dental, disability and life insurance, flexible spending account, and profit sharing/401(k) plan. Salary is commensurate with experience.


INTERESTED APPLICANTS SHOULD SUBMIT A SIGNED APPLICATION FORM ALONG WITH A CURRENT RESUME AND COVER LETTER TO:
hr@atus.com
or mail to:
Audio-Technica U.S., Inc.
Human Resources Director
1221 Commerce Drive
Stow, OH 44224


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