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JOB TITLE: Assistant Sales Manager
JOB TITLE: Production Scheduler
JOB TITLE: Audio Solutions Specialist
JOB TITLE: Distributor Channel Manager, Professional Products
JOB TITLE: Sales Engineer - Broadcast and Theater

LOCATION: Stow, Ohio U.S.A.
JOB TITLE: Assistant Sales Manager

GENERAL FUNCTION

The position is responsible for sales and administrative support to existing customers and to aid in the development of new customers in order to meet sales goals. This position is a key component of the team responsible for the launch and growth of new and critical business opportunities.

The Assistant Sales Manager will support multiple Sales & Marketing Managers by providing administrative and customer service support, to advance and fulfill sales in a timely manner meeting deadlines with accuracy and completeness. Support includes administrative support, responding to requests for samples, price quotes, order entry and customer service. Computer work is necessary. The Assistant Sales Manager will work closely with cross functional teams including customer service, IT, finance, order fulfillment & shipping to ensure an exceptional customer experience. This role is also expected to contribute to the continuing development of the Sales & Marketing team by offering timely feedback and solutions that define, develop, and proactively resolve business issues impacting our customers.

RESPONSIBILITIES

Ensures the smooth operation of day-to-day business within the department and throughout the company.
Processes sales order accurately and efficiently.
Provides back-up support to other members of sales team.
Collaborates with other departments to define and implement best practices.
Builds and maintains good, positive customer relations.
Responsive in a customer service role, providing product information and availability, lead times, shipping terms, billing, etc. based on the customer’s requirements. Problem-solves routine customer issues.
Coordinates and prepares customer presentations.
Assists in customer meetings, trade events, and new product introductions.
Maintains accurate database of customer information including all contacts, addresses, and phone numbers.
Liaises with the customer and sales team and follows through on all details required before, during, and after the sale to ensure product requirements, personalization and delivery runs smoothly and successfully.
Researches customer complaints and concerns regarding orders, promotions, and shipping requirements.
Assists the sales team in resolving problems.
Attends various tradeshows to assist in operations and service account base.
Performs other duties as may be assigned.

POSITION REQUIREMENTS

Bachelor's degree from an accredited institution.
3+ years industry experience encompassing sales support, administration or pre-sales activities.
Preferable a minimum of 3 years of experience in sales and/or a sales support role in the Consumer Products field.
Experience with both retail and online merchants, plus multi-step distribution a plus.
Demonstrated track record of time management along with the ability to work in and contribute to a team-oriented atmosphere.
Proficiency in MS Word, Excel and Power Point.
Ability to learn SAP enterprise-wide software.
Proven experience in working collaboratively with other company personnel across multiple departments.
Establishes partnerships/alliances both internally & externally.
Self-starter with excellent written and verbal communication skills, and good customer service skills.
Must be able to work independently, multi-task and prioritize competing demands.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY/BENEFITS
Our competitive salary and benefits package includes health, dental, disability and life insurance, flexible spending account, and profit sharing/401(k) plan. Salary is commensurate with experience.

INTERESTED APPLICANTS SHOULD SUBMIT A SIGNED APPLICATION FORM ALONG WITH A CURRENT RESUME AND COVER LETTER TO:
hr@atus.com
or mail to:
Audio-Technica U.S., Inc.
Human Resources Director
1221 Commerce Drive
Stow, OH 44224

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LOCATION: Stow, Ohio U.S.A.
JOB TITLE: Production Scheduler

GENERAL FUNCTION

Plans the work load of production department work centers using material demand information and available inventory quantities and validates the plan against available capacity. The scheduler must keep track of production numbers and anticipate problems that could affect the schedule.

RESPONSIBILITIES

Schedules Production daily and maintains accuracy of all Production Orders, including dates and quantities in the ERP system.
Communicates regularly with the Customer Support Department to provide answers to questions regarding product availability and capacity.
Collaborates with Purchasing on scheduling of backordered production items and part shortage issues.
- Monitors current raw material/component part, scrap, and work-in-process inventories.
- Investigates and suggests ways to eliminate root cause of imbalances between computer and actual count.
- Makes adjustments to stock levels as needed.
Participates in annual physical inventory and cycle counting activities as related to production area.
Records, interprets, and submits analytical reports on departmental measures as related to efficiencies and utilization.
Provides input to Production, Engineering, Marketing, Purchasing, and Product Managers regarding master data.
- Assign and set up material master for part numbers.
- Generate UPC codes.
- Review BOMs and routings for completeness and accuracy.
Participate in continuous improvement efforts relating to product, processes, quality, and safety.
Schedules and performs maintenance on manufacturing and test equipment.
- Shipping and tracking equipment sent to vendors for calibration and repair.
- Comply with UL requirements.
Manage, source, and generate purchase orders for non-inventory MRO/production consumable supplies.
Supports production capacity by performing assembly/packaging tasks as required, including overtime.
Schedules production for the Packaging, Electronic Assembly, and Cables Work Centers.

POSITION REQUIREMENTS
A. Knowledge and Experience

A Production Scheduler must have basic math and computer skills, and an understanding of manufacturing resource planning (MRP). Candidate must have written and verbal communication skills, as well.
It is preferred that the Scheduler will have a degree in Management or a related field.
Relevant work experience in production control, planning, inventory control, and materials will be considered in lieu of formal education.
Prior SAP ERP experience is a plus.
Professional certification such as APICS is desirable.
Familiar with LEAN methodologies and techniques.
Proficient with Microsoft Office suite, specifically Excel.

B. Accountability

The Production Scheduler is accountable for creating the manufacturing schedule and monitoring it throughout the month to ensure on-time delivery of products to customers according to established company standards.
The Production Scheduler is accountable for resolving production conflicts related to quality issues, late shipments, expedited orders, inventory discrepancies, material allocations, and capacity. Efficient use of resources through production scheduling saves the organization money and ensures timely delivery to customers.

LOCATION: Stow, Ohio U.S.A.
JOB TITLE: Audio Solutions Specialist

GENERAL FUNCTION

Support and participate in the Audio Solutions Department which is dedicated to providing creative solutions and offering value-added technical expertise to all our customers and end-users. Effectively document and communicate the experiences and knowledge acquired through this customer interaction to all appropriate internal departments and functions via company tools and systems.

RESPONSIBILITIES

Provide clear technical or product advice and application assistance by phone and e-mail. This advice may be to actual or potential end-users or customers, Audio-Technica staff members, and Audio-Technica reps, dealers or others in need of individual competent solutions to audio problems.
Contribute to sales and help build brand loyalty by providing product recommendations based on customer needs.
Monitor key “on-line” bulletin boards or chat rooms in which audio products are discussed. Provide advice or experience when appropriate in these settings, and document and communicate essential points for internal intelligence and future reference.
Maintain a dialog with current customers to establish awareness of our creative technical solution experts, and advise them of tools or solutions that may prove helpful to their situation. Assist in the active promotion and presentation of technology and products to customers.
Document and communicate all customer interaction within intelligent database, to assist all departments to receive and act upon shared information regarding our products and the ways people use them.
Understand key issues faced by our customers and create solutions that address their identified issues. Articulate and promote the company's distinctive competencies when solving customer issues.
Provide customer requirement and comment input to other Audio Solutions staff for use in product and support development, improvement and planning.
Review intelligent database for accuracy and completeness of information – including compiling common entries, sorting and filtering information for reporting and list/account/product maintenance.
Participate in the review and transfer of information contained in the intelligent database to web-based or other tools for interaction. For example, assist in the identification and application of FAQs.
Assist customer education regarding our products and features, and provide them with the correct information in order to secure bid/specification wins. Establish strong working relationships with customers to assist as partners in their sales, design and development processes.
Inform customers of previously successful solutions and direct customers to actions that would solve problems, prevent future problems and result in product performing at or beyond expectations.
Provide telephone support for appropriate applications questions and re-direct calls for sales, customer support or service as required.
Participate in trade shows and workshops as applicable to maintain industry understanding and knowledge as well as assist others in the promotion or understanding of our products.
Responsible for creating unique specific-condition solutions by defining the required details, planning and executing actions.

Note: Management has the right to assign or reassign duties and responsibilities to this job at any time as dictated by the needs of the business.

POSITION REQUIREMENTS

College degree and/or 3 plus years’ equivalent industry experience with knowledge of audio product application and the use of specific Audio-Technica products.
Must have the creative abilities to listen to or study two or more situations and then identify the overriding common themes or similarities and also the ability to identify details specific to a circumstance and bring about creative solutions based upon those unique conditions.
Must have exceptional customer services skills.
Ability to handle difficult customers.
Excellent oral/written communication skills. Well-developed presentation skills and superior customer relations skills.
Must enjoy speaking with and relating to others and listening to their perspectives – even when a perspective may be negative.
Ability to influence and overcome objections.
Experience working and communicating with audio product users from different cultures, backgrounds and experience levels.
Knowledgeable regarding internet, intranet and computer resource tools.
Strong computer operating system skills in both Windows and Mac operating systems.
Self-directed desire and ability to solve problems – either by taking personal initiative or by rallying necessary parties to action.
Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

LOCATION: Stow, Ohio U.S.A.
JOB TITLE: Distributor Channel Manager, Professional Products

GENERAL FUNCTION

Develop strategic partnerships with the Professional Division’s Master Distributors. Ensure that all sales and profit objectives for the assigned Distributors are met. Responsible for the development and performance of all sales and marketing activities related to the Distributors. Develop strategic sales and marketing plans in conjunction with the Distributors and Vice President, Professional Markets. Manage and participate in the development of Distributor training programs.

RESPONSIBILITIES

Develop a written business plan and sales strategy for our Distributor program that ensures attainment of company sales goals and profitability.
Initiate and coordinate development of action plans to achieve objectives in each of the sales channels, i.e.; MI, Installed Sound, Broadcast and Pro Audio.
Develop individual account plans for each Distributor that are defined by measurable goals.
Create written, long term (3-5 year) growth plans for each Distributor within CRM. Utilize CRM to assign tasks and activities, and report on progress quarterly.
Establish productive, professional relationships with key personnel at each Distributor.
Prepare action plans for effective management of sales leads and prospects in CRM.
Recognize and develop short & long term sales opportunities within each channel.
Coordinate with the Distributor and ATUS Marketing staff to develop and supply appropriate marketing material and to meet Distributor’s publishing deadlines.
Complete accurate and competitive Distributor Programs, and submit for approval in a timely manner.
Maintain accurate records of all pricing, sales, and activity reports within CRM.
Ongoing evaluation of Distributor’s operations and staff. Recommend to Senior Management in regards to changes in the distribution channel.
Coordinate with Operations staff and processes to ensure productive supply chain management.
Help to establish sales objectives by working with senior management in regards to forecasting and developing annual sales quotas for each Distributor; projecting expected sales volume and profit for existing and new products.
Establish travel plans 90 days out to account for planned visits as well as short term opportunities. Complete and submit trip reports following sales related travel.
Maintain appropriate records and receipts for territory sales and expense budget. Control expenses to meet budget guidelines.
Adhere to all company policies, procedures and business ethics codes.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.

POSITION REQUIREMENTS

5+ years of experience in sales/distribution channel management
College degree in a related field or equivalent industry experience
Experience with enterprise software solutions and organizations
Excellent organizational and written communication skills
SAP, CRM experience a plus
Strong understanding of customer and market dynamics and requirements
Strong product knowledge in the MI, Pro Audio, Broadcast and integration markets a plus
Able to travel as needed: primarily North America
Proven leadership ability to drive distribution partners to consistently achieve objectives

LOCATION: Stow, Ohio U.S.A.
JOB TITLE: Sales Engineer - Broadcast and Theater

GENERAL FUNCTION

Serves as the primary technical resource for the AT Sales channel in the broadcast and theater segments. Ensures the proper and successful penetration of AT products in the market place. Determines the application needs of customers and works to provide proper solutions.

Develops and maintains strong relationships with key customers and segment influencers by utilizing strong technical and application knowledge and experience in industry practices and technology applications.

Works closely with the sales department to enhance our overall value and service to customers. Cultivates new accounts and develops a hand-off process that ties actions to the sales function.

Assists in the determination of segment strategies to meet or exceed the growth targets and strategic goals as established by the company. Works as part of the overall sales and marketing team to achieve annual segment targets.

Determines segment product needs. Defines performance and feature requirements and works with Product Managers to bring appropriate products to market within required timeframes.

RESPONSIBILITIES

Provides support through the process of selection, specification, application and post application of technical projects. Effectively communicates technology and product positioning to both business and technical users.

Creates and executes a plan to systematically develop and maintain strong relationships with key and potential customers and segment influencers. Maintains a forward six month activities schedule to ensure full internal communication and coordination.

Works as part of a team to enhance our overall value and service to customers and identify and cultivate new accounts.

Assists in the determination of sales and product strategies to develop the segments giving proper consideration to customer, product and technology trends. Helps develop annual segment budgets and forecasts.

Provides marketing, engineering, production, and distribution input for the broadcast and theater segments, including the development of product definitions, marketing communications, forecasting, educational needs/opportunities and assistance with the evaluation of product performance.

Works with Artist Relations Coordinator to manage segment demo inventory within budget to maximize sales potential.

Serves on product development teams as requested. Participates in marketing efforts for new product launches, including input on launch and educational materials. Identifies the need for training programs and related materials and communicates with the marketing department.

Acts as an industry spokesman in market segments through published articles, presentations, speaking engagements, trade show activities, and seminars.

Regularly attends relevant tradeshows.

Position requires extensive travel.

POSITION REQUIREMENTS

A. Knowledge and Experience

Undergraduate degree or measurable equivalent experience.
Strong product knowledge and experience in broadcast and theater audio. Some knowledge of video desirable.
Excellent organizational and written communication skills.
Strong knowledge of distribution channels that link Audio-Technica with end users.
Experience with the following PC application types: word processing and spreadsheet.
Available to travel both domestically and internationally.
Ability to seek and identify market and selling needs, translating them into actionable items.
Ability to develop effective interpersonal relationships and influence others.
Requires self-driven attitude and ability to accept personal responsibility to problem-solve on the spot in delicate or high stress situations.
Financial acumen and forecasting abilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

B. Supervision
Requires minimal supervision. Does not have direct reports at this time.

C. Accountability
Accountable for growth of sales and profitability for assigned segments.

SALARY/BENEFITS
Our competitive salary and benefits package includes health, dental, disability and life insurance, flexible spending account, and profit sharing/401(k) plan. Salary is commensurate with experience.

INTERESTED APPLICANTS SHOULD SUBMIT A SIGNED APPLICATION FORM ALONG WITH A CURRENT RESUME AND COVER LETTER TO:
hr@atus.com
or mail to:
Audio-Technica U.S., Inc.
Human Resources Director
1221 Commerce Drive
Stow, OH 44224

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