Employment Opportunities

Open Positions in the United States


JOB TITLE: Customer Support Coordinator
JOB TITLE: Market Development Specialist – Broadcast and Theater
JOB TITLE: Consumer Marketing and Sales Analyst
JOB TITLE: Marketing Associate, Professional Markets

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JOB TITLE: Customer Support Coordinator
LOCATION: Stow, Ohio U.S.A.

GENERAL FUNCTION

Provides customer support to our dealers, reps, and consumers to enhance the overall effectiveness of the sales goals for the company.

MAIN JOB FUNCTIONS:
  • Able to communicate in Spanish to help coordinate sales efforts with our Latin America rep firm and assist other A-T departments who need to help our Spanish customers.
  • Enter customer orders into the computer the same day they arrive.
  • Provide incoming telephone customer support and return phone messages the same day.
  • Provide incoming email customer support and reply to the email the same day.
  • Process Return Authorization, Debit Memos, and Credit Memos as needed.
GENERAL RESPONSIBILITIES:
  • Handles telephone calls with courtesy, including status of orders and product availability inquiries, from our customers, reps and end users.
  • Interacts with the Sales Department to support their sales efforts.
  • Interacts with the rep firms to support their sales efforts.
  • Coordinate with other departments to ensure proper handling of customers needs.
  • Reply to questions related to stock availability, tracking orders, status of orders, store locator, and general audio application needs.
  • Handles product literature requests generated by telephone inquiries.
  • Processes phone requests for return authorizations by determining if the request meets our requirements with sales approval and routes to Accounting Department.
  • Refers all pricing disputes to the Sales Department.
  • Directs changes in dealer status (address, ownership, company name, out of business, etc.) to the Credit department.
  • Documents important communications in CRM software as needed.
POSITION REQUIREMENTS:
  • Fluent in Spanish (reading, writing, and speaking)
  • Previous experience in customer service or similar job experience
  • High school degree with additional educational experience
  • Proficient typing skills for Windows based programs
  • Accurate math and calculator skills
  • Multi-task capabilities
  • Self starter / Positive attitude / Team spirit / Dependable
  • Customer service oriented
BONUS ABILITIES:
  • Skilled user of SAP R/3
  • Skilled user of CRM
  • Knowledge of Audio-Technica products
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY/BENEFITS
Our competitive salary and benefits package includes health, dental, disability and life insurance, flexible spending account, and profit sharing/401(k) plan. Salary is commensurate with experience.

INTERESTED APPLICANTS SHOULD SUBMIT A SIGNED APPLICATION FORM ALONG WITH A CURRENT RESUME AND COVER LETTER TO:
hr@atus.com
or mail to:
Audio-Technica U.S., Inc.
Human Resources Director
1221 Commerce Drive
Stow, OH 44224

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JOB TITLE: Market Development Specialist – Broadcast and Theater
LOCATION: Stow, Ohio U.S.A.

GENERAL FUNCTION

Serves as the primary marketing and technical resource for Audio-Technica in the broadcast and theater segments. Ensures the proper and successful penetration of AT products in the market place. Determines the application needs of end users and works to provide proper solutions.

Develops and maintains strong relationships with key customers and segment influencers by utilizing strong technical and application knowledge and experience in industry practices and technology applications.

Assists in the determination of segment strategies to meet or exceed the growth targets and strategic goals as established by the company. Works with the overall sales, product and marketing teams to achieve annual segment targets.

Determines segment product needs. Defines performance and feature requirements and works with Product Managers and Marketing Staff to bring appropriate products to market within required timeframes.

Works closely with the sales department to enhance our overall value and service to customers. Cultivates new accounts and develops a hand-off process that ties actions to the sales function.


RESPONSIBILITIES

Provides support through the process of selection, specification, application and post application of technical projects. Effectively communicates technology and product positioning to both business and technical users.

Creates and executes a plan to systematically develop and maintain strong relationships with key and potential customers and segment influencers. Maintains a forward six month activities schedule to ensure full internal communication and coordination.

Works as part of a team to enhance our overall value and service to customers and identify and cultivate new accounts.

Assists in the determination of sales and product strategies to develop the segments giving proper consideration to customer, product and technology trends. Helps develop annual segment budgets and forecasts.

Provides marketing, engineering, production, and distribution input for the broadcast and theater segments, including the development of product definitions, marketing communications, forecasting, educational needs/opportunities and assistance with the evaluation of product performance.

Works with Artist Relations to manage segment demo inventory within budget to maximize sales potential.

Serves on product development teams as requested. Participates in marketing efforts for new product launches, including input on launch and educational materials. Identifies the need for training programs and related materials and communicates with the marketing department.

Acts as an industry spokesman in market segments through published articles, presentations, speaking engagements, trade show activities.

Develops and conducts industry related training programs/seminars. Creates a formalized training schedule for presentations to dealers, end users and educational facilities related to the Broadcast segment.

Regularly attends relevant tradeshows.

Position requires extensive travel.

POSITION REQUIREMENTS

A. Knowledge and Experience
  • Undergraduate degree or measurable equivalent experience
  • Strong product knowledge and experience in broadcast and theater audio including RF applications and spectrum requirements. Some knowledge of video desirable.
  • Excellent organizational and written communication skills.
  • Strong knowledge of distribution channels that link Audio-Technica with Broadcast and Theater end users.
  • Experience with the following PC application types: word processing and spreadsheet.
  • Available to travel both domestically and internationally.
  • Ability to seek and identify market and selling needs, translating them into actionable items.
  • Ability to develop effective interpersonal relationships and influence others.
  • Requires self-driven attitude and ability to accept personal responsibility to problem-solve on the spot in delicate or high stress situations.
  • Financial acumen and forecasting abilities.
  • Ability to develop and conduct training programs appropriate and relevant for industry professionals.
B. Supervision
  • Requires minimal supervision. Does not have direct reports at this time.
C. Accountabilities
  • Accountable for growth of sales and profitability for assigned segments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY/BENEFITS
Our competitive salary and benefits package includes health, dental, disability and life insurance, flexible spending account, and profit sharing/401(k) plan. Salary is commensurate with experience.

INTERESTED APPLICANTS SHOULD SUBMIT A SIGNED APPLICATION FORM ALONG WITH A CURRENT RESUME AND COVER LETTER TO:
hr@atus.com
or mail to:
Audio-Technica U.S., Inc.
Human Resources Director
1221 Commerce Drive
Stow, OH 44224

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JOB TITLE: Consumer Marketing and Sales Analyst
LOCATION: Stow, Ohio U.S.A.

GENERAL FUNCTION

The Marketing and Sales Analyst’s primary responsibility will be to thoroughly analyze data and leverage insights gained from analysis to develop actionable recommendations for product development direction, sales presentations, communications initiatives, forecasting and inventory management.

Key to the responsibilities is ensuring all reports and analytics are accurate, and as such, exceptional attention to detail is required. Also important is understanding the intended audience and creating presentations that provide the proper information for decision making.

This role will interface heavily with other marketing and sales team members, as well as with purchasing and upper management. The ability to communicate effectively both orally and in writing is critical.

The Marketing and Sales Analyst is dynamic, energetic and passionate about understanding business goals and objectives in order to aid in providing solutions that deliver results.

RESPONSIBILITIES
  • Providing insights regarding the market, trends, new market opportunities, competitors, potential and existing customers, and marketing campaigns
  • Tracking and reporting sales, inventory and financial results.
  • Financial modeling and volume forecasting
  • Manipulating data for the purpose of identifying trends, forecasting, inventory projections and creating compelling sales presentations
  • Identifying cause and effect relationships within datasets
  • Competitive analysis and evaluating company’s market position
  • Evaluating business problems and applying knowledge to identify appropriate solutions
  • Monitoring industry statistics and following trends in trade literature
  • Creating databases and capturing market data
  • Analysis using Google Analytics, POS data, and syndicated data sources (NPD, Nielsen, or other consumption-based data)
  • Applying a wide array of analytical techniques
  • Evaluating demographics, prices, distribution channels, and marketing outlets
  • Designing and implementing primary and secondary market research
POSITION REQUIREMENTS

A. Knowledge and Experience
  • Bachelor’s degree in in Marketing, Business, or relevant related field.
  • Minimum of 5 years of experience in business, market analysis, or market research in consumer products or retail industries, preferably in consumer electronics.
  • 2+ years of demonstrated hands-on analytical experience.
  • Exceptional Excel skills
  • Strong experience working with marketing, sales and operations teams.
  • Thorough understanding of principles and tools related to marketing analysis
  • Experience with MS Access or similar database tool, Microsoft Word, PowerPoint and Outlook required
  • Experience with Google Analytics and SAP a plus
  • Must have exceptional communication skills, both verbal and written.
B. Supervision
  • There are no direct reports at this time.
C. Accountabilities
  • On-going refinement to the forecasting process and submitting forecast to centralized system.
  • Regular reporting on internal and external sales.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY/BENEFITS
Our competitive salary and benefits package includes health, dental, disability and life insurance, flexible spending account, and profit sharing/401(k) plan. Salary is commensurate with experience.

INTERESTED APPLICANTS SHOULD SUBMIT A SIGNED APPLICATION FORM ALONG WITH A CURRENT RESUME AND COVER LETTER TO:
hr@atus.com
or mail to:
Audio-Technica U.S., Inc.
Human Resources Director
1221 Commerce Drive
Stow, OH 44224

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_____________________________________________________________________


JOB TITLE: Marketing Associate, Professional Markets
LOCATION: Stow, Ohio U.S.A.

GENERAL FUNCTION

The Marketing Associate provides a wide range of project coordination/implementation and administrative support to the Professional Products Marketing function. This position requires performing the following responsibilities with minimal supervision.

RESPONSIBILITIES
  • Works with the Director of Marketing and others, as assigned, assisting in the development, coordination and execution of marketing projects, including the following:
    • Creates and maintains marketing calendar.
    • Creates Graphic Service Requests (GSRs), as assigned, for POP, press releases, key dealer ad requests and other marketing needs. Includes assembling information and monitoring project progress from inception to completion.
    • Coordinates with product development department to keep marketing related tasks on schedule.
    • Tracks media planning and scheduling for key accounts.
    • Monitors and reports on marketing budgets.
    • Plans, tracks and executes swag budgets and inventory.
    • Researches and creates competitive marketing intelligence reports as needed.
    • Creates, conducts, and reports on internal and external marketing research. Coordinates marketing “in-service” training for various departments to disseminate information on marketing promotions or product training.
    • Drives marketing message/promotions to dealer level to facilitate and insure compliance and implementation.
  • Handles miscellaneous clerical responsibilities as needed in the Marketing Department. Duties include packaging and documenting domestic & overseas shipments; distributing mail; and other duties as assigned.
POSITION REQUIREMENTS
  • This position requires good computer skills, including experience with Microsoft Word and Excel, and familiarity with e-mail and business systems.
  • Must be able to work independently with minimal supervision in a fast-paced environment.
  • Strong organizational and proof-reading skills, and attention to detail necessary.
  • Strong interpersonal skills are required for working in a team environment.
  • A personal and/or technical background in music or audio is helpful.
  • Occasional travel required.
  • College degree in Marketing, Communications, Business and/or related field is required.
  • Previous marketing experience a plus.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY/BENEFITS
Our competitive salary and benefits package includes health, dental, disability and life insurance, flexible spending account, and profit sharing/401(k) plan. Salary is commensurate with experience.

INTERESTED APPLICANTS SHOULD SUBMIT A SIGNED APPLICATION FORM ALONG WITH A CURRENT RESUME AND COVER LETTER TO:
hr@atus.com
or mail to:
Audio-Technica U.S., Inc.
Human Resources Director
1221 Commerce Drive
Stow, OH 44224

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