Employment Opportunities

Open Positions in the United States


JOB TITLE: Parts and Customer Service Coordinator
JOB TITLE: Market Development Specialist – Broadcast and Theater


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JOB TITLE: Parts and Customer Service Coordinator
LOCATION: Stow, Ohio U.S.A.

GENERAL FUNCTION

Service Parts and Customer Service Coordinator

RESPONSIBILITIES
  • Provides quality, first time completion of customer parts orders including correct completion of all associated paper work, documentation and credit card billing
  • Provides professional, courteous customer telephone support on service parts and repair status questions
  • Provides professional, courteous email support on service parts and repair status questions
  • Ensures adequate service parts inventory levels by placing parts purchase orders, receiving parts orders and tracking service parts inventory levels
  • Demonstrates initiative to learn and improve technical and communication skills
  • Answers cartridge and parts sales customer inquires
  • Enters and executes service parts orders
  • Enters orders and manages inventory of repair / packaging parts from overseas vendors
  • Enters service order RMA on incoming repairs as needed
  • Processes credit returns and other duties as required
  • Replies to questions via email or phone calls related to service parts stock availability, service parts pricing, tracking orders, status of orders, dealer ship to address, and general audio application needs
  • Uses internet tools to resolve address and telephone number discrepancies on part orders and service orders
  • Reports and documents problems / errors / omissions found in part drawings, part orders, invoices, processes, etc…
  • Maintains a neat, organized, safe, and healthy work environment
  • Management has the right to assign or reassign duties & responsibilities to this job at any time as dictated by the needs of the Company.
POSITION REQUIREMENTS
  • Undergraduate degree from an accredited institution or combined education / work experience equivalent
  • Strong written and verbal communication skills
  • Proficient with Microsoft Excel, Outlook, Word and SAP ERP
  • Proficient typing skills for Windows-based programs
  • Knowledge of Audio Technica products, operations, features, and accessories
  • Excellent customer management and telephone skills
  • Ability to read and interpret specifications and product documentation and follow written procedures
  • Ability to be tactful and to use discretion when reporting problems to others
  • Ability to lift 50 pounds
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY/BENEFITS
Our competitive salary and benefits package includes health, dental, disability and life insurance, flexible spending account, and profit sharing/401(k) plan. Salary is commensurate with experience.

INTERESTED APPLICANTS SHOULD SUBMIT A SIGNED APPLICATION FORM ALONG WITH A CURRENT RESUME AND COVER LETTER TO:
hr@atus.com
or mail to:
Audio-Technica U.S., Inc.
Human Resources Director
1221 Commerce Drive
Stow, OH 44224

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JOB TITLE: Market Development Specialist – Broadcast and Theater
LOCATION: Stow, Ohio U.S.A.

GENERAL FUNCTION

Serves as the primary marketing and technical resource for Audio-Technica in the broadcast and theater segments. Ensures the proper and successful penetration of AT products in the market place. Determines the application needs of end users and works to provide proper solutions.

Develops and maintains strong relationships with key customers and segment influencers by utilizing strong technical and application knowledge and experience in industry practices and technology applications.

Assists in the determination of segment strategies to meet or exceed the growth targets and strategic goals as established by the company. Works with the overall sales, product and marketing teams to achieve annual segment targets.

Determines segment product needs. Defines performance and feature requirements and works with Product Managers and Marketing Staff to bring appropriate products to market within required timeframes.

Works closely with the sales department to enhance our overall value and service to customers. Cultivates new accounts and develops a hand-off process that ties actions to the sales function.


RESPONSIBILITIES

Provides support through the process of selection, specification, application and post application of technical projects. Effectively communicates technology and product positioning to both business and technical users.

Creates and executes a plan to systematically develop and maintain strong relationships with key and potential customers and segment influencers. Maintains a forward six month activities schedule to ensure full internal communication and coordination.

Works as part of a team to enhance our overall value and service to customers and identify and cultivate new accounts.

Assists in the determination of sales and product strategies to develop the segments giving proper consideration to customer, product and technology trends. Helps develop annual segment budgets and forecasts.

Provides marketing, engineering, production, and distribution input for the broadcast and theater segments, including the development of product definitions, marketing communications, forecasting, educational needs/opportunities and assistance with the evaluation of product performance.

Works with Artist Relations to manage segment demo inventory within budget to maximize sales potential.

Serves on product development teams as requested. Participates in marketing efforts for new product launches, including input on launch and educational materials. Identifies the need for training programs and related materials and communicates with the marketing department.

Acts as an industry spokesman in market segments through published articles, presentations, speaking engagements, trade show activities.

Develops and conducts industry related training programs/seminars. Creates a formalized training schedule for presentations to dealers, end users and educational facilities related to the Broadcast segment.

Regularly attends relevant tradeshows.

Position requires extensive travel.

POSITION REQUIREMENTS

A. Knowledge and Experience
  • Undergraduate degree or measurable equivalent experience
  • Strong product knowledge and experience in broadcast and theater audio including RF applications and spectrum requirements. Some knowledge of video desirable.
  • Excellent organizational and written communication skills.
  • Strong knowledge of distribution channels that link Audio-Technica with Broadcast and Theater end users.
  • Experience with the following PC application types: word processing and spreadsheet.
  • Available to travel both domestically and internationally.
  • Ability to seek and identify market and selling needs, translating them into actionable items.
  • Ability to develop effective interpersonal relationships and influence others.
  • Requires self-driven attitude and ability to accept personal responsibility to problem-solve on the spot in delicate or high stress situations.
  • Financial acumen and forecasting abilities.
  • Ability to develop and conduct training programs appropriate and relevant for industry professionals.
B. Supervision
  • Requires minimal supervision. Does not have direct reports at this time.
C. Accountabilities
  • Accountable for growth of sales and profitability for assigned segments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY/BENEFITS
Our competitive salary and benefits package includes health, dental, disability and life insurance, flexible spending account, and profit sharing/401(k) plan. Salary is commensurate with experience.

INTERESTED APPLICANTS SHOULD SUBMIT A SIGNED APPLICATION FORM ALONG WITH A CURRENT RESUME AND COVER LETTER TO:
hr@atus.com
or mail to:
Audio-Technica U.S., Inc.
Human Resources Director
1221 Commerce Drive
Stow, OH 44224

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