Shipping Instructions, Payment Methods, Estimate Policy, and Repair Time
SHIPPING: Download, print, and completely fill out the ATUS Service Form (Español: ATUS Formulario de Reparaciones) and put the completed form inside the box with the repair when it is shipped.No return authorization number is required for repair returns!
When packaging your ATUS product for repair, please use at least 3 inches of padding all around the product for protection during shipment. We recommend you use a carrier that can track your shipment if you want to know the delivery status of the repair. Insurance is also recommended.
PREPAID SHIPPING: Shipping cost to return product to ATUS for repair is the responsibility of the customer. Repairs will be returned to the customer by United Parcel Service (UPS) and by the same shipping priority as originally sent to ATUS. Validated warranty repair RETURN shipping, parts and labor will be paid by ATUS. COD payment charges will be added to the regular freight charge. Other return shipping methods besides UPS are available but will entail an additional handling charge.
Send product to: Audio-Technica U.S., Inc.
1221 Commerce Drive
Stow, Ohio 44224
WARRANTY: To claim warranty service, please so indicate on the ATUS Service Form. The service form should be returned in the box with the repair (See above “ATUS Service Form” under SHIPPING:) and proof of purchase. Be certain to enclose a copy of your dated sales receipt. A copy of your dated sales receipt for the product is required for all warranty repair claims! "Store Stock" product is "Store Owned" and must have proof of purchase for a warranty claim.
PAYMENT METHODS FOR NON-WARRANTY REPAIRS: Acceptable payment methods are Visa, MasterCard, American Express, Discover, money order, or United Parcel Service C.O.D. return. We also accept payment via PAYPAL at PAYPAL@ATUS.com. ATUS Dealers please provide A-T account number for open billing.
DISCOUNTS: There are no discounts for repair, parts or payment method.
ESTIMATES: If you would like an estimate prior to repair, please specifically request one on the ATUS Service Form. Be certain to include your daytime telephone number and email address on the Service Form. We will call or email the quote following inspection of the product. We charge $30.00 plus return shipping for all declined estimates. There is no charge for accepted estimates. The charge for a declined estimate is for minimum bench time to determine the product problem.
REPAIR TIME: Turnaround time for repairs is typically five to six working days from when a repair is received by ATUS. We do everything possible to repair products received by UPS NEXT DAY AIR the day it is received. Repairs received UPS NEXT DAY AIR are returned to the customer also by UPS NEXT DAY AIR. Any other carrier or delivery priority is subject to the current repair turnaround time.
SHIPPING TURNTABLES: WHEN SHIPPING YOUR TURNTABLE TO AUDIO-TECHNICA, PLEASE USE THE ORIGINAL PACKAGING IF POSSIBLE. ALSO, TO REDUCE THE CHANCE OF SHIPPING DAMAGE TO YOUR TURNTABLE, DO NOT SHIP YOUR PLATTER, DUST COVER, OR COUNTERWEIGHT, AND PLEASE WIRE-TIE THE TONE ARM IN PLACE TO PREVENT MOVEMENT DURING SHIPMENT.
Phone: Please call the ATUS Service Department at (330) 686-2600 Monday-Friday 8:30 AM - 4:30 PM (EST) if you have questions.
PARTS: To check parts availability, price or to order parts, you may email PARTS@ATUS.COM or call Parts at 330-686-2600 ext. 5002. If the line is busy please leave a message. We do get back to you as promptly as possible.
Ohio Tax: If you are tax exempt in the State of Ohio, please provide a copy of your Ohio Tax Exempt Certificate with the repair.