Service - U.S.A. - RETURN INSTRUCTIONS
Shipping Instructions, Payment Methods, Estimate Policy, and Repair Time
SHIPPING:Download, print, and completely fill out the ATUS Service Form and put the completed form inside the box with the repair when it is shipped. No return authorization number is required for repair returns!
When packaging your ATUS product for repair, please use at least 3 inches of padding all around the product for protection during shipment. We recommend you use a carrier that can track your shipment if you want to know the delivery status of the repair. Insurance is also recommended.
PREPAID SHIPPING:
All shipping costs to ATUS Service are the responsibility of the party requesting the service work. All validated warranty repairs have returned shipping prepaid by ATUS using the same shipping priority as the repair was received from the customer. We typically return ship via United Parcel Service. If a customer chooses COD payment the additional COD charge will be included in the repair charge.
Send product to:
Audio-Technica U.S., Inc.
Attn: Service
1221 Commerce Drive
Stow, Ohio 44224
WARRANTY:
To claim warranty service, please indicate on the ATUS Service Form which should be returned in the box with the repair (See above “ATUS Service Form” under SHIPPING:). Be certain to enclose a copy of your dated sales receipt. A copy of your dated sales receipt for the product is required for all warranty repair claims!
PAYMENT METHODS FOR NON-WARRANTY REPAIRS:
Acceptable payment methods are Visa, MasterCard, American Express, Discover, money order, or United Parcel Service C.O.D. return. We also accept payment via PAYPAL at PAYPAL@ATUS.com. ATUS Dealers please provide A-T account number for open billing.
ESTIMATES:
If you would like an estimate prior to repair, please specifically request one on the ATUS Service Form. Be certain to include your daytime telephone number and email address on the Service Form. We will call or email the quote following inspection of the product. We charge $30.00 plus return shipping for all declined estimates. There is no charge for accepted estimates. The charge for a declined estimate is for minimum bench time to determine the product problem.
REPAIR TIME:
Turnaround time for repairs is typically five to six working days from when a repair is received by ATUS. We do everything possible to repair products received via OVERNIGHT delivery on the day it is received. We also return ship OVERNIGHT repairs via OVERNIGHT delivery. Any other delivery method to ATUS Service is subject to our standard repair time.
Phone:
Please call the ATUS Service Department at (330) 686-2600 Monday-Friday 8:30 AM - 4:30 PM (EST) if you have questions.
