Please contact our Parts Department at (330) 686-2600 ext 5002 or at parts@atus.com for assistance with this.

ATUS_Specialist3

Thank you for your inquiry. Please contact our parts department at 330-686-2600 option 4. They can help with this.

AudioSolutionsManager

Thank you for your inquiry. If you need to send the product in for service you will find our ATUS Service Policy, complete repair return instructions and a downloadable form to be enclosed with the repair return at: www.audio-technica.com/service . Please provide detailed information on the problem. We do not require a return authorization number for repair returns. We require dated proof of purchase with the repair return for all warranty claims. Please also provide a United States, United Parcel Service (UPS) deliverable address to return the product to once repaired.

AudioSolutionsManager

From time to time we hear complaints about electrostatic discharge with headphones. The problem tends to be environmental in nature and is a function of the temperature, humidity, clothing and other environmental conditions that can induce a high, sudden, electrostatic charge on your body and create an electrical voltage difference between whatever the headphones are plugged into and your body. The rapid electrostatic charge creates a voltage difference with the headphones that are usually grounded through your audio equipment, and your body. The discharge will normally occur from your body through the headphones to your equipment. Below is an experience that was shared with me from our service manager "My personal experience was with ear buds. I yanked a rug off the linoleum tile in the bathroom during the winter while listening to my I Pod. The result was a loud pop in the ear buds. I actually was shocked in my ear canal because the ear buds were not grounded and the discharge occurred from my body to the I Pod system (that the ear buds were a part of). The I Pod system was at a lower voltage potential than my body after I rapidly lifted the carpet generating a high electrostatic charge on my body. " My recommendation is not to do any sudden movements that will generate static electricity and to remove anything that can act as an electrostatic generator. It is not a headphone issue as much as a problem in generating an electrostatic charge on your body and then the static charge on your body looking to discharge itself. Plastic roller mats are also a great way to generate static electricity. Avoid any condition that will create electrostatic discharge while you are using headphones or ear buds.

AudioSolutionsManager

Thank you for your inquiry. The headphones are made of both aluminum and plastic parts. The warranty for the entire product is 2 years.

AudioSolutionsManager