The dealer/retailer can process your warranty claim at your point of purchase. Alternatively, you can contact Technical Audio Group via email or phone for further instructions. Proof of purchase from an authorised dealer MUST be supplied to claim warranty.

If you are instructed to ship your item back to us our shipping address is as follows (Please include a completed Return Authority form with the product):

TECHNICAL AUDIO GROUP

Service Department Unit 19, 43-53 Bridge Road,

STANMORE NSW 2048, AUSTRALIA

Ph: +61(02)9519 0900, Email: service@audio-technica.com.au

Download Audio-Technica_TAG Service RA Form here >

The cost of shipping to return product to the dealer or to TAG, and the risk of shipment loss or damages incurred in transit, are borne by the customer. If a warranty claim is approved by TAG the return shipping to the customer is at TAG’s expense.

WARRANTY EXCLUSIONS

Minor faults or deviations in the quality of a product which do not affect the product’s value or fitness for its intended purpose; faults due to “Wear and Tear”; the unit was, dropped, bounced, crushed, soaked or exposed to excessive high temperatures, voltages, electrostatic or electromagnetic fields; any accessories supplied with the product (rechargeable and disposable batteries); faults resulting from improper use (e.g. Operating errors, mechanical damage, incorrect operating voltage); proper use for the purposes of this warranty is defined as use of the product under the conditions stated in the instructions for use; any modification of TAG product(s) effected by you or a third party,unless TAG has given its prior written consent to the nature and extent of the modification; faults of which the purchaser was already aware at the time of purchase; TAG products purchased at auction or from an unauthorised dealer.

LIMITATION ON LIABILITY

TAG shall not be liable for damages to other property caused by defects from TAG products, damages based upon inconvenience, loss of use of the product, loss of time or data, commercial loss or any other damages, whether real, incidental or consequential.

CONTACT

If you have any queries in relation to our product warranties please contact Technical Audio Group service@tag.com.au or by calling us on +61(02) 9519 0900 between 9.00 a.m. and 5.00 p.m. Monday to Friday (EST).