RMA | Audio-Technica

Name	Features	Lifetime
cart	The association with your shopping cart.	1 Year
category_info	Allows pages to be displayed more quickly.	1 Year
compare	The items that you have in the Compare Products list.	1 Year
customer	An encrypted version of your customer id.	1 Year
customer_auth	An indicator if you are signed into the store.	1 Year
customer_info	An encrypted version of the customer group you belong to.	1 Year
user_allowed_save_cookie	Saves cookie consent status	1 Year
mage-cache-sessid	Website browser session ID that will get cached for 24hours (by default) for the user browsing experience.	1 Day
product_data_storage	-	1 Day
recently_compared_product	-	1 Day
recently_compared_product_previous	-	1 Day
recently_viewed_product	-	1 Day
recently_viewed_product_previous	-	1 Day
private_content_version	-	10 Years
section_data_ids	-	1 Day
PHPSESSID	-	1 Day
X-Magento-Vary	-	1 Day
last_visited_store	-	1 Day
gdpr_cookie_consent	Cookie consent being set when the user has made the decision for their privacy settings whilst using the website.	1 Day
gdpr_cookie_groups	Selection of which cookie groups consented by the user for their privacy settings and usage whilst using the website.	1 Year

Name	Features	Lifetime
recentlycompared	The items you recently compared.	1 Year
stf	Information on products you emailed to friends.	1 Year
store	The store view or language you have selected.	1 Year
viewed_product_ids	The product that you recently looked at.	1 Year
wishlist	An encrypted list of products added to your wish list.	1 Year
wishlist_cnt	The number of items in your wish list.	1 Year

Name	Features	Lifetime
customer_segment_ids	Stores your Customer Segment ID	1 Year
ANONCHK	Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0.	1 Day
AWSALB	Help with Load Balancing zopim requests	7 Days
AWSALBCORS	Help with Load Balancing zopim requests	7 Days
CLID	Date user first seen on Clarity	1 Year
external_no_cache	A flag that, indicates whether caching is on or off.	1 Year
frontend	Your session id on the server.	1 Year
guest_view	Allow guests to edit their orders.	1 Year
last_category	The last category visited.	1 Year
last_product	The last product you looked at.	1 Year
MR	Indicates whether to refresh MUID.	7 Days
MSPTC	unique web browser id used to track data from Microsoft Bing and its services/functions connected such as Clarity.ms	1 Year
MUID	unique web browser id used to track data from MicroSoft Bing and its services/functions connected such as Clarity.ms	1 Year
newmessage	Indicates whether a new message has been received.	1 Year
no_cache	Indicates whether it is allowed to use cache.	1 Year
persistent_shopping_cart	A link to information about your cart and viewing history if you have asked the site.	1 Year
SM	-	1 Day
SRM_B	Search Tracking by Bing.	1 Year
_clck	unique user ID generated by Clarity	7 Days
_clsk	page view recording set by Microsoft Clarity	1 Day
__pr.ds5	Unique User ID set by PowerReviews	30 Days

Returns Request

Do you have a faulty item?

If your product is in warranty your first action should be to contact your retailer, where the product was purchased from, who will assist you with exercising the warranty terms.

If you purchased your item directly from us, or you are one of our retailers acting on behalf of your customer, then please complete the following form to arrange to return your product to our designated Service Centre. Upon submission, our team will review your request and generate a Returns Authorisation Document, enabling us to efficiently identify your package upon its arrival. This will facilitate our Service Centre in promptly restoring your product to its specified standards.

Getting Started

If you have a Support Case ID number for this issue, please enter it here

Where are you located?

Do you have a Trade Account with Audio-Technica Ltd?

Company Details

What is your account number?

ATL-C

What is your company name?

Address Line 1

Address Line 2

Address Line 3

City

County

Postcode

Was this item purchased directly from the Audio-Technica website?

Please provide the reference from your order confirmation

Your Details

First Name

Last Name

Phone

E-mail

Return Address

Customer Reference

Use this field to add any references that you would like to include in our future communication of this RMA to make it easier for you to identify

Is the return address the same as the address above?

Full Name

Address Line 1

Address Line 2

Address Line 3

City

Postcode

Full Name

Address Line 1

Address Line 2

Address Line 3

City

Postcode

Product Details

Which Brand are you returning?

Which Product Range are you returning?

Product Name

Serial/Batch number

If available, it can usually be found near the barcode on the outer packaging. Alternatively, it’s usually near the input connections on mics and electrical products. On headphones, they can usually be found on the left-ear baffle underneath the left earpad*

*Remove earpads carefully. If you’re unfamiliar with the process then please see our video on removing and replacing earpads here. This process does not apply for ATH-M70X, ATH-ANC900BT or ATH-ANC7b headphones.

Serial Number

If your product has an admin/access password, please provide this here

If you would prefer not to provide this here, we would recommend either removing the password before return, or sending a separate email upon receiving your returns authorisation document.

If your product is password protected and we're unable to log in, your product will be reset to factory settings and all user data will be lost.

Warranty Details

Warranty Status

Please check our warranty terms below to help determine your warranty status:

Standard Two-Year Warranty

All Audio-Technica products purchased from a European retailer are guaranteed for TWO years from the date of purchase by the original end-user to be free of defects in materials and workmanship. In the event of such defect, the product will be repaired or replaced without charge. This is provided that a valid purchase receipt is submitted with the product and the fault is one of legitimate electrical or mechanical failure.

Product failure occurring as the result of factors that do not constitute genuine manufacturing defect are not covered under the terms of the warranty and any repairs of this nature would be chargeable. The Audio-Technica warranty excludes defects due to normal wear, abuse, shipping damage, or failure to use the product in accordance with the instructions. This warranty is void in the event of unauthorised repair or modification, or removal or defacing of the product label and/ or serial number. Audio-Technica’s two-year warranty is not transferrable and is redeemable only by the original end-user purchaser.

Full terms and conditions are available here.

Five-Year Limited Warranty

Audio-Technica Engineered Sound® (ES...) wired microphones, Unified Conferencing (ATUC...) products, Digital SmartMixers (ATDM...), Dante™ (ATND...) products and “ES” designated accessories purchased from Audio-Technica Europe via an authorised Dealer or System Integrator are automatically extended to a total of five (5) years warranty from the date of purchase from the original end-user.

The terms and conditions, in this instance, remain exactly the same as the listed two-year warranty, but with all warranty terms extended from TWO (2) years to FIVE (5) years.

Lifetime Warranty products

Professional Audio-Technica Live & Studio wired microphones from the 50 Series (AT50...), 40 Series (AT40...), Artist Series (ATM...) and Artist Elite (AE...) ranges, if registered within 30 days of purchase with Audio-Technica Ltd, are eligible for a lifetime warranty - which Audio-Technica deems to be 15 years.

Full terms and conditions are available here.

Please check our warranty terms below to help determine your warranty status:

Standard One-Year Warranty

Allen & Heath warrants the Allen &Heath -branded hardware product and accessoriescontained in the original packaging ("Allen & Heath Product”) against defects in materialsand workmanship when used in accordance with Allen & Heath's user manuals, technicalspecifications and other Allen & Heath product published guidelines for a period of ONE (1)YEAR from the date of original purchase by the end-user purchaser ("Warranty Period").

Under condition that the equipment has not been subject to misuse either intended or accidental, neglect, oralteration other than as described in the User Guide or Service Manual, or approved by Allen& Heath.

Full terms and conditions are available here.

Limited Three-Year Warranty

dLive "S Class" Products and the AHM-64 matrix mixer are automatically extended to a total of three (3) years warranty from the date of purchase from the original end-user. The terms and conditions, in this instance, remain exactly the same as the listed one-year warranty, but with all warranty terms extended from ONE (1) year to THREE (3) years.

Please check our warranty terms below to help determine your warranty status:

Standard Two-Year Warranty

Artnovion warrant their products against defects in materials or workmanship when used in accordance with Artnovion’s user manuals, technical specifications and other Artnovion published guidelines for a period of two (2) years from the date of original purchase by the end-user purchaser.For full information on the Artnovion manufacturer warranty, please contact Artnovion directly.

Please check our warranty terms below to help determine your warranty status:

Standard Two-Year Warranty

Audio Pro Business warrant their products against defects in materials or workmanship when used in accordance with Artnovion’s user manuals, technical specifications and other APB published guidelines for a period of two (2) years from the date of original purchase by the end-user purchaser.

Further information on the Audio Pro Business manufacturer warranty can be found here.

Please check our warranty terms below to help determine your warranty status:

Standard Three-Year Warranty

All Optimal Audio products, and the parts thereof, are warranted to be free of defects in materials and craftsmanship for three years from date of sale

The warranty period will commence on the date of original purchase. Within the period of its warranty, Optimal Audio or an Authorized Service Representative of Optimal Audio will replace or repair any Optimal Audio product that is defective in material or craftsmanship at no cost. This warranty is exclusive and no other warranty is expressed or implied. This warranty does not affect your statutory rights.

Full terms and conditions are available here.

Is this a warranty repair for your stock, or for your customer's product

Own stock

Customer's product

Which Audio-Technica order reference type will you use to validate the warranty?

Please provide your sales order reference for this return

ATL-SO

Please provide your invoice number for this return

ATL-IN

Place of Purchase

Date of Purchase

Proof of Purchase / Receipt Upload

Drag and drop files or click to select

Reason for Return

What type of issue are you experiencing?

Please provide information on your issue

What troubleshooting steps have you already taken?

For example testing your product with a different input/output, testing with a different cable or (if applicable) changing the battery

Please include some images of the damage / breakage

Drag and drop files or click to select

ReCaptcha

Privacy Overview

Our Cookies

Returns Request

Do you have a faulty item?

Getting Started

Company Details

Your Details

Return Address

Product Details

Warranty Details

Standard Two-Year Warranty

Five-Year Limited Warranty

Lifetime Warranty products

Standard One-Year Warranty

Limited Three-Year Warranty

Standard Two-Year Warranty

Standard Two-Year Warranty

Standard Three-Year Warranty

Reason for Return