Returns Process

Step 1 - Raise a ticket with our support team

Please raise a Technical Enquiry through our contact form and let us know that your item is not working normally or is broken.  Please provide us with the model number of your item and let us know what issue you're experiencing with as much detail as possible.

 

Step 2 - Returns Request form submission

Our team will first determine whether there is any additional troubleshooting we could offer, or whether there are any steps we can take to help to resolve the issue without the need for return. If it is necessary to return the item to be able resolve the issue, our team will send across a Returns Request form for you to complete.

 

Step 3 - Return Merchandise Authorisation (RMA) Document created

Our team will generate a returns document which you will need to use as the address label on your package to ensure your return can be identified on arrival and directed to our Service Centre.

 

Step 4 - Return your product to our Service Centre

Carefully package your product and ship it back to our Service Centre.  It is important that your RMA Document is used for the address label; if it is not possible to use this label then the RMA number must be clearly labelled on the oustide of your packaging.

Note: Any items received without an RMA Reference may be refused at arrival and returned without inspection.

Our Return Address for repairs in the UK is:

 

Service Centre

Audio-Technica Ltd

Technica House

Unit 5, Millennium Way

Leeds

LS11 5AL

 

Step 5 - Your item will be inspected

Once we receive your item, one of our Service Engineers will carry out an inspection, which is usually within two working days of receipt.

Warranty

We will endeavour to service your item within three working days after inspection. If your product cannot be repaired, we will replace it free of charge. If parts are out of stock, we will contact you to keep you informed of any small delays.

Non-Warranty

Once your item has been inspected, our Customer Service team will contact you with a repair estimate.  If you choose to go ahead, we will endeavour to service the item within three working days of receiving payment for the estimate. If parts are out of stock, you should be informed of the revised timescale during the quotation stage.

 

Step 6 - Your item is shipped back to you

Your item will be shipped back to you ready to start using again. All repairs are fully tested to specifications before they are dispatched and include an additional three month warranty to cover against the same fault reoccurring.

 

Service Costs

Any faulty items covered under the Manufacturer's Warranty will be serviced without charge when received at our Service Centre with an RMA. We will also cover the cost of shipping the item back from us to you.

Items that are not covered under the terms of the Manufacturer's Warranty will be subject to the charges as follows.

 

Inspection Fee

All non-warranty items have a base cost of £15 + VAT for inspection and £3.99 return shipping. If you decide not to go ahead with the service once you have received your quotation, this will be your total fee.

 

Labour Fees

Product	Labour (ex. Vat)
Wireless (R.F.) Products	£40/hour
Wired Microphones	£30/hour
Headphones	£30/hour
Headphone Cable Change	£15 fixed rate

 

Cost of Parts

The parts that will be needed to repair your item will be verified at the time of inspection and quoted to you before any work is undertaken.  Unfortunately we are unable to provide an estimation of part costs before your item has been inspected, however we do our best to ensure that all repairs are economical and are proportionate to the value of the item.  In cases where the cost will exceed the economical value of the item, our team will do their best to present you with the most suitable options for your case.