Finding your Service Centre

If your item was purchased directly from Audio-Technica using our online store, please continue to follow the Returns process outlined below. If you're based in the UK, please click here.

For all other customers, please contact your local Audio-Technica Distribution Office using their details as found here. The returns process with your local Audio-Technica Distribution Office will be different than outlined below, so please check with your local office to determine the next steps you need to make.

Returns Process for Audio-Technica online customers

Step 1 - Raise a ticket with our support team

Please raise a Technical Enquiry through our contact form and let us know that your item is not working normally or is broken.  Please provide us with the model number of your item and let us know what issue you're experiencing with as much detail as possible.

Step 2 - Returns Request form submission

Our team will first determine whether there is any additional troubleshooting we could offer, or whether there are any steps we can take to help to resolve the issue without the need for return. If it is necessary to return the item to be able resolve the issue, our team will send across a Returns Request form for you to complete.

Step 3 - Return Merchandise Authorisation (RMA) Document created

Our team will generate a returns document which you will need to use as the address label on your package to ensure your return can be identified on arrival and directed to our Service Centre.

Step 4 - Return your product to our Service Centre

Carefully package your product and ship it back to our Service Centre.  It is important that your RMA Document is used for the address label; if it is not possible to use this label then the RMA number must be clearly labelled on the oustide of your packaging.

Note: Any items received without an RMA Reference may be refused at arrival and returned without inspection.

Our Return Address for repairs in the EU is:

Service Centre

Audio Technica Dutch Branch,

Waardsedijk Oost 7,

3417 XJ,

Montfoort,

Netherlands

Step 5 - Your item will be inspected

Once we receive your item, one of our Service Engineers will carry out an inspection, which is usually within two working days of receipt.

Warranty

We will endeavour to service your item within three working days after inspection. If your product cannot be repaired, we will replace it free of charge. If parts are out of stock, we will contact you to keep you informed of any small delays.

Non-Warranty

Once your item has been inspected, our Customer Service team will contact you with a repair estimate.  If you choose to go ahead, we will endeavour to service the item within three working days of receiving payment for the estimate. If parts are out of stock, you should be informed of the revised timescale during the quotation stage.

Step 6 - Your item is shipped back to you

Your item will be shipped back to you ready to start using again. All repairs are fully tested to specifications before they are dispatched and include an additional three month warranty to cover against the same fault reoccurring.