**Due to Covid-19, FedEx does not allow for signatures, therefore packages are left at the door. No attempts to re-deliver are made. The customer shall take all means necessary to facilitate reception of orders at delivery address**
We deliver all orders direct to the address you have given to us by an express delivery service. For security purposes, all deliveries require a signature for proof of delivery. If you are not in when the courier attempts delivery they will leave a calling card with their contact details and will attempt to re-deliver up to 3 times before returning the parcel to us. If you are unable to take delivery, we suggest that you contact the courier to arrange a more suitable time. For convenience, you may find it simpler to have the parcel delivered to your workplace rather than your home address.
All orders are delivered free of charge.
We aim to process and dispatch all orders within 3-5 business days. You can check the status of your order within the My Account section. (*business day are Monday to Friday, excluding Holidays)
Where we Deliver to
We deliver to most valid postal address within Canada but we cannot deliver to PO Boxes. If you are based outside of the Canada you will not be able to order direct from Audio-Technica but you can find information on distribution in your country.
In the unlikely event that your order has not arrived within 1 week and you have not heard from us, you should contact us at firstname.lastname@example.org with your order reference number. You can also track your order online using Fedex’s Track and Trace service. Your tracking number will be emailed to you on dispatch and can also be found in the My Orders section within My Account.