At Audio-Technica we want you to be delighted every time you shop with us. Occasionally though, we know you may wish to change your mind. If you need to return an item you can do so within 30 days for an exchange or refund as required. We will refund the monetary value of the items returned to us, at the price you purchased them.
While we offer refunds or exchanges on purchases, the goods should be returned in original packaging and in a similar condition to how they were received. Audio-Technica reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged. Please note we are unable to accept returns for headphones (in-ear/on-ear) due to hygienic reasons. This does not affect your statutory rights.
Refunds can only be made to the original credit card, debit card or PayPal account used to purchase the product.
How to return a product
1. Go to the 'Order History' page of your customer account (you may be asked to login to your account, if you haven’t already done so) and select the order containing the product you wish to return.
2. Select the product you wish to return by clicking the return button
3. Complete the ‘Product Returns’ form giving us details on your reason for making a return.
Our customer service team will process your return request and issue you with an RA number.
Goods returned without a valid RA number will be refused and will delay the refund process.
Goods should be returned to us in their undamaged condition with the RA number clearly indicated on the outside of the parcel.
Audio-Technica Canada is not responsible for returns that are lost or delayed by the courier. Items should be returned via a traceable carrier. All care should be taken to ensure the return packaging is sealed and protected from transit damage to avoid loss or damage.
How to track your return
Once we receive the goods we will process your return and issue a refund or exchange within 7 business days.
If you have any queries regarding the status of your return please contact us.
Warranties and Repairs (if applicable)
If you are a consumer, you may have specific rights granted to you by consumer protection legislation in your province of residence regarding warranties and defective goods.
We only replace items if they are defective or damaged and under warranty.
For all inquiries regarding warranties, please send us an email at email@example.com.